Privacy Policy

Last Updated: March 23, 2026

Introduction

Total Air Heating & Air Conditioning (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our services.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our website or services.

Our Commitment to Privacy

At Total Air Heating & Air Conditioning, your privacy matters. We are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or services.

Note: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared. To opt out of text messages, reply “STOP.” For help, reply “HELP.” Message frequency may vary. Message and data rates may apply.

Information We Collect

Information You Provide

We may collect information you voluntarily provide when you:

• Request a quote or estimate
• Contact us by phone, email, or contact form
• Schedule a service appointment
• Sign up for promotions or marketing communications
• Submit any other information through our website

This information may include:

• Name and contact information, including email address, phone number, and physical address
• Property details and service preferences
• Information related to your HVAC needs or requested services
• Payment information, when applicable, processed by third-party payment providers
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and device information
• Browser type and operating system
• Pages visited, time spent on the site, and links clicked
• Referring website or traffic source
• General geographic location data
• Website interaction and usage data

Third-Party Tools and Analytics

We may use third-party services to analyze website traffic, improve performance, and better understand how users interact with our site. These tools may include analytics, advertising, scheduling, form, chat, call tracking, or marketing platforms.

These third-party services may use cookies, pixels, tags, and similar tracking technologies. Please refer to their respective privacy policies for more information about how they collect and process data.

How We Use Your Information

We may use the information we collect to:

• Provide and improve our services
• Respond to inquiries and service requests
• Schedule appointments and communicate about your service
• Process transactions and send confirmations
• Send marketing communications, where permitted by law
• Analyze website usage and improve user experience
• Maintain website security and prevent fraud
• Comply with legal obligations

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us improve website functionality and better understand visitor behavior.

Types of Cookies We May Use

• Essential Cookies: Necessary for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to support advertising and remarketing efforts

You can control cookie preferences through your browser settings. However, disabling cookies may affect certain website features or functionality.

Third-Party Services and Integrations

Our website may include or rely on third-party tools, plugins, widgets, embedded content, booking tools, accessibility features, maps, payment processors, or other integrations. These third parties may collect certain information in accordance with their own privacy policies.

We are not responsible for the privacy practices of third-party websites, platforms, or services. We encourage you to review their privacy policies before submitting information through those services.

Service Providers

We may share information with trusted service providers who assist us with business operations, including:

• Website hosting and maintenance
• Payment processing
• Email and communication services
• Analytics and marketing support
• Scheduling and customer management tools
• Call tracking or lead management systems

These service providers are permitted to use information only as necessary to perform services on our behalf and are expected to protect that information appropriately.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Request access to the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal obligations
• Opt out of receiving marketing communications

To exercise any of these rights, please contact us using the information below.

California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to request information about the personal information we collect and request deletion of certain personal information, subject to applicable exceptions.

Total Air Heating & Air Conditioning does not sell personal information.

To make a privacy-related request, please contact us using the contact information listed below.

Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete that information.

Do Not Track Signals

Some web browsers may transmit “Do Not Track” signals. At this time, our website may not respond to Do Not Track browser signals.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Total Air Heating & Air Conditioning
4174 Highland Pl
Riverside, CA 92506
Phone: (951) 339-2926
Email: service@totalairnow.com

Disclaimer

This Privacy Policy is provided for general informational purposes only and does not constitute legal advice. While we take reasonable steps to protect your information, we make no guarantees regarding the security of data transmitted through our website or services. Use of our website and services is at your own risk.

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